Within this journey lies the evolution of our relationship with No Deviation, with whom over the years we have developed a significant collaboration in the areas of Commissioning, Qualification & Validation (CQV), Computer System Validation (CSV), Quality Compliance and Risk Assessment, which has now been transferred to Efor Group.
For Fedegari customers, this step represents a concrete evolution: the body of expertise developed through this experience, specifically built around our product portfolio, has now been brought directly into the Fedegari organization, becoming an integral part of our knowledge ecosystem and further strengthening our ability to support customers throughout the entire system lifecycle.
The result is tangible: our portfolio of know-how and services is further enriched thanks to the internal presence of key competencies and resources in Validation, CQV and Risk Assessment. This expansion significantly strengthens the solidity and completeness of the Fedegari offering and generates clear benefits for our customers:
- Greater integration between technology, services and validation activities
- Faster and more efficient management of commissioning and qualification phases
- Even stronger oversight of compliance and quality requirements
- Greater operational continuity thanks to more direct and coordinated support
The integration of these competencies also allows us to manage the entire post-sales lifecycle in an even more structured and effective way, strengthening our Customer Experience model through an integrated, proactive approach focused on operational continuity.
For Fedegari, Customer Experience is not simply a descriptive concept, but a value-driven approach that structurally guides how we engage with our customers. It is a model that integrates relationships, expertise and people into a coherent system, with the objective of supporting customers continuously throughout every phase of their journey, from installation to validation and operational support, further strengthening Fedegari’s role as a reliable and increasingly strategic partner in the success of their projects.