{"id":15278,"date":"2021-09-29T11:50:55","date_gmt":"2021-09-29T09:50:55","guid":{"rendered":"https:\/\/fedegari.com\/?page_id=15278"},"modified":"2024-05-09T09:54:09","modified_gmt":"2024-05-09T07:54:09","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/fedegari.com\/en\/customer-care\/","title":{"rendered":"Customer Care"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1551448839631{background-color: #eaedf2 !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1632817484749{background-image: url(https:\/\/fedegari.com\/wp-content\/uploads\/2021\/07\/DSC_3752-scaled.jpg?id=18408) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_row_inner css=&#8221;.vc_custom_1552922007496{padding-right: 30px !important;padding-left: 30px !important;}&#8221;][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_empty_space height=&#8221;60px&#8221;][vc_column_text]<span style=\"color: #686868;\"><span class=\"s1\"><b><a style=\"color: #686868;\" href=\"https:\/\/fedegari.com\/en\/\">HOME<\/a> <i class=\"icon-right-open\"><\/i><\/b><\/span><b>SERVICE<i class=\"icon-right-open\"><\/i> CUSTOMER CARE<\/b><\/span>[\/vc_column_text][vc_empty_space height=&#8221;15px&#8221;][vc_column_text]<\/p>\n<h2 style=\"text-align: left;\"><strong>FEDEGARI CUSTOMER CARE:<\/strong><\/h2>\n<h2 style=\"text-align: left;\">SERVICE AS A MISSION<\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;45px&#8221;][vc_column_text css=&#8221;.vc_custom_1670842395153{margin-right: 30px !important;}&#8221;]<\/p>\n<blockquote>\n<h4>We know the importance of customer care services to your business. That&#8217;s why we strive to provide exceptional services to our customers around the world.<br \/>\nOur goal is to be there throughout the entire product lifecycle for any necessary changes.<\/h4>\n<\/blockquote>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;50px&#8221;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Need technical support?<\/h3>\n<p>[\/vc_column_text][vc_empty_space][vc_empty_space][vc_btn title=&#8221;OPEN A TICKET&#8221; style=&#8221;3d&#8221; shape=&#8221;square&#8221; color=&#8221;primary&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; css_animation=&#8221;fadeInDown&#8221; link=&#8221;url:https%3A%2F%2Ffedegari.com%2Fpost-vendita-ticket%2F|||&#8221;][vc_empty_space][vc_icon icon_fontawesome=&#8221;fa fa-chevron-down&#8221; color=&#8221;custom&#8221; size=&#8221;xs&#8221; css_animation=&#8221;bounceInDown&#8221; custom_color=&#8221;#686868&#8243;][vc_separator color=&#8221;custom&#8221; accent_color=&#8221;#727272&#8243;][vc_empty_space height=&#8221;15px&#8221;][vc_column_text]<\/p>\n<h4 style=\"text-align: right;\">Meet our distributors or agents<\/h4>\n<p class=\"p1\" style=\"text-align: right;\"><span style=\"color: #000000;\"><a style=\"color: #000000;\" href=\"https:\/\/fedegari.com\/fedegari-nel-mondo\/\"><span class=\"s1\"><b><br \/>\n<\/b><\/span><\/a><b><a style=\"color: #000000;\" href=\"https:\/\/fedegari.com\/tech-center\/\">TECH CENTER <i class=\"icon-right-open\"><\/i><br \/>\n<\/a><a style=\"color: #000000;\" href=\"https:\/\/fedegari.com\/training\/\">TRAINING <i class=\"icon-right-open\"><\/i><\/a><br \/>\n<a style=\"color: #000000;\" href=\"https:\/\/fedegari.com\/fedegari-nel-mondo\/\">FEDEGARI NEL MONDO <i class=\"icon-right-open\"><\/i><\/a><br \/>\n<\/b><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=&#8221;vc_hidden-xs&#8221;][vc_empty_space height=&#8221;20px&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;50px&#8221;][vc_column_text]<\/p>\n<h2>Our Services<\/h2>\n<p>[\/vc_column_text][vc_separator align=&#8221;align_right&#8221; border_width=&#8221;4&#8243;][vc_empty_space][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;14536&#8243; img_size=&#8221;large&#8221; css=&#8221;.vc_custom_1626698079880{background-image: url(https:\/\/fedegari.com\/wp-content\/uploads\/2021\/05\/Mazzanti_Pagina_48.jpg?id=14534) !important;}&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space][vc_empty_space][vc_empty_space][vc_column_text]<span style=\"color: #000000;\">We truly believe that offering <strong>state-of-the-art customer care service<\/strong> makes the difference in the purchase of a machine.<\/span><\/p>\n<p><span style=\"color: #000000;\">For this reason, for years, we have been working to be closer and closer to<strong> our customer&#8217;s needs<\/strong>. Thanks to our <strong>widespread network<\/strong> of maintenance centers in continuous growth, we are able to offer<strong> constant support<\/strong>, thanks also to <strong>real-time access to data<\/strong> on every single machine.<\/span>[\/vc_column_text][vc_empty_space][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;40px&#8221;][vc_empty_space height=&#8221;40px&#8221;][vc_column_text]<\/p>\n<h2 style=\"text-align: right;\">Fedegari offer<\/h2>\n<p>[\/vc_column_text][vc_separator align=&#8221;align_right&#8221; border_width=&#8221;4&#8243;][vc_single_image image=&#8221;18832&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][vc_row_inner css=&#8221;.vc_custom_1627293671665{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #c4161c;\"><a style=\"color: #c4161c;\" href=\"#PREVENTIVE\">\u2192Preventive Maintenance<\/a><\/span><\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;20px&#8221;][vc_separator color=&#8221;custom&#8221; border_width=&#8221;3&#8243; accent_color=&#8221;#c4161c&#8221;][vc_empty_space][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<ul>\n<li><span style=\"color: #000000;\">Basic Maintenance<\/span><\/li>\n<li><span style=\"color: #000000;\">Dedicated Service Level Agreement<\/span><\/li>\n<li><span style=\"color: #000000;\">Mechanical maintenance<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][vc_empty_space][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #c4161c;\"><a style=\"color: #c4161c;\" href=\"#TRAINING\">\u2192Technical Training<\/a><\/span><\/h3>\n<p>[\/vc_column_text][vc_empty_space][vc_empty_space height=&#8221;10px&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_separator color=&#8221;custom&#8221; border_width=&#8221;3&#8243; accent_color=&#8221;#c4161c&#8221;][vc_empty_space][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<ul>\n<li><span style=\"color: #000000;\">Service team training<\/span><\/li>\n<li><span style=\"color: #000000;\">Customer training<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][vc_empty_space][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><a href=\"#CICLE\"><span style=\"color: #c4161c;\">\u2192Process Optimization<\/span><\/a><\/h3>\n<p>[\/vc_column_text][vc_empty_space][vc_empty_space height=&#8221;10px&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_separator color=&#8221;custom&#8221; border_width=&#8221;3&#8243; accent_color=&#8221;#c4161c&#8221;][vc_empty_space][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<ul>\n<li><span style=\"color: #000000;\">Cycle development<\/span><\/li>\n<li><span style=\"color: #000000;\">Custom Testing<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][vc_empty_space][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><a href=\"#ASSISTANCE\"><span style=\"color: #c4161c;\">\u2192Technical assistance<\/span><\/a><\/h3>\n<p>[\/vc_column_text][vc_empty_space][vc_empty_space height=&#8221;10px&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_separator color=&#8221;custom&#8221; border_width=&#8221;3&#8243; accent_color=&#8221;#c4161c&#8221;][vc_empty_space][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<ul>\n<li><span style=\"color: #000000;\">Troubleshooting<\/span><\/li>\n<li><span style=\"color: #000000;\">Technical support<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][vc_empty_space][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=&#8221;.vc_custom_1627293671665{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Equipment upgrade<\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;70px&#8221;][vc_separator color=&#8221;custom&#8221; border_width=&#8221;3&#8243; accent_color=&#8221;#c4161c&#8221;][vc_empty_space][vc_column_text css_animation=&#8221;fadeInUp&#8221; el_id=&#8221;PREVENTIVE&#8221;]<\/p>\n<ul>\n<li><span style=\"color: #000000;\">HW -SW upgrade<\/span><\/li>\n<li><span style=\"color: #000000;\">Machine changes<\/span><\/li>\n<li><span style=\"color: #000000;\">Revamping<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\"><a href=\"#SUPPORT\"><span style=\"color: #c4161c;\">\u2192Validation support<\/span><\/a><\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;70px&#8221;][vc_separator color=&#8221;custom&#8221; border_width=&#8221;3&#8243; accent_color=&#8221;#c4161c&#8221;][vc_empty_space][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<ul>\n<li><span style=\"color: #000000;\">SAT -IQ &#8211; OQ &#8211; PQ &#8211; CC<\/span><\/li>\n<li><span style=\"color: #000000;\">Periodic re-validation<\/span><\/li>\n<li><span style=\"color: #000000;\">Calibration activities<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Machine life extension<\/h3>\n<p>[\/vc_column_text][vc_empty_space][vc_empty_space height=&#8221;36px&#8221;][vc_separator color=&#8221;custom&#8221; border_width=&#8221;3&#8243; accent_color=&#8221;#c4161c&#8221;][vc_empty_space][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<ul>\n<li><span style=\"color: #000000;\">Pressure Vessel Inspection and Repair<\/span><\/li>\n<li><span style=\"color: #000000;\">Other services\u00a0upon request<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_empty_space][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;50px&#8221;][vc_empty_space height=&#8221;30px&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #000000;\">Preventive Maintenance<\/span><\/h2>\n<p>[\/vc_column_text][vc_separator align=&#8221;align_right&#8221; border_width=&#8221;4&#8243; css_animation=&#8221;fadeInUp&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_row_inner css=&#8221;.vc_custom_1627301554612{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221; el_id=&#8221;TRAINING&#8221;]<span style=\"color: #000000;\">Our highly customized offering for preventive maintenance plans allows you an:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\"><strong>Improved equipment life cycle<\/strong> resulting in low replacement costs.<\/span><\/li>\n<li><span style=\"color: #000000;\">Improvement of machine efficiency ensuring <strong>more efficient operation and reducing running costs<\/strong>.<\/span><\/li>\n<li><span style=\"color: #000000;\">Periodic machines inspection by Fedegari&#8217;s experienced technicians.<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Reduction<\/strong> in the probability of <strong>machine downtime.<\/strong><\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\">Want to learn more? Download our maintenance plans<\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space][vc_btn title=&#8221;Download the PDF&#8221; color=&#8221;primary&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Ffedegari.com%2Fwp-content%2Fuploads%2F2021%2F09%2FDOCS-578878-v2-presentazione_preventive_maintenance_service_plans-SA.pdf|||&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space][vc_single_image image=&#8221;12136&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInUp&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;50px&#8221;][vc_empty_space height=&#8221;30px&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h2 style=\"text-align: right;\"><span style=\"color: #000000;\">Technical and Operational Training<\/span><\/h2>\n<p>[\/vc_column_text][vc_separator align=&#8221;align_right&#8221; border_width=&#8221;4&#8243; css_animation=&#8221;fadeInUp&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_row_inner css=&#8221;.vc_custom_1627301554612{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;13559&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInUp&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221; el_id=&#8221;CICLE&#8221;]<span style=\"color: #000000;\">Fedegari Group, due to the expertise gained in over 60 years of maintenance interventions, can offer you all the <strong>know-how in the sterilization world<\/strong>, obtaining better results from your machine.<\/span><\/p>\n<p><span style=\"color: #000000;\">Our training, <strong>online and in-person<\/strong> courses are focused on:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Sterilization<\/span><\/li>\n<li><span style=\"color: #000000;\">Decontamination<\/span><\/li>\n<li><span style=\"color: #000000;\">Phase groups<\/span><\/li>\n<li><span style=\"color: #000000;\">Standards<\/span><\/li>\n<li><span style=\"color: #000000;\">Troubleshooting, machine operation and maintenance<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><strong>Available online and\/or on-site.<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\">Download our PDF to learn more about our<strong> training services.<\/strong><\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space][vc_btn title=&#8221;Dowload our PDF&#8221; color=&#8221;primary&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Ffedegari.com%2Fwp-content%2Fuploads%2F2021%2F07%2Fpresentazione_training_online_2021.pdf|||&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;50px&#8221;][vc_empty_space height=&#8221;30px&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #000000;\">Cycle development<\/span><\/h2>\n<p>[\/vc_column_text][vc_separator align=&#8221;align_right&#8221; border_width=&#8221;4&#8243; css_animation=&#8221;fadeInUp&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_row_inner css=&#8221;.vc_custom_1627301554612{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221; el_id=&#8221;ASSISTANCE&#8221;]<span style=\"color: #000000;\">Cycle development is a statistical method for identifying the amount of steam and time required for a <strong>successful process.<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">What we can offer you:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Support in the <strong>choice of product treatment strategy.<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Process simulation<\/strong> using our machines.<\/span><\/li>\n<li><span style=\"color: #000000;\">Support in finding the<strong> right treatment for new products<\/strong>, including the most challenging loads and packaging.<\/span><\/li>\n<li><span style=\"color: #000000;\">Study and development of the <strong>most cost-effective process solutions<\/strong>, from <strong>cycle development to performance optimization<\/strong>.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;11910&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInUp&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;50px&#8221;][vc_empty_space height=&#8221;30px&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h2 style=\"text-align: right;\"><span style=\"color: #000000;\">Technical assistance<\/span><\/h2>\n<p>[\/vc_column_text][vc_separator align=&#8221;align_right&#8221; border_width=&#8221;4&#8243; css_animation=&#8221;fadeInUp&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_row_inner css=&#8221;.vc_custom_1627301554612{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;18435&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css_animation=&#8221;fadeInUp&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space][vc_empty_space][vc_column_text css_animation=&#8221;fadeInUp&#8221; el_id=&#8221;SUPPORT&#8221;]<span style=\"color: #000000;\">We can offer you not only an on-site support from our technicians <strong>365 days a year,<\/strong> but if we can&#8217;t reach our customers due to restrictions, we can perform tasks through<strong> Smart Service.<\/strong><\/span><\/p>\n<p><span style=\"color: #000000;\">We offer you access through an <strong>App<\/strong> that allows up to <strong>3 different Fedegari technicians<\/strong> to be <strong>connected simultaneously<\/strong>. Different devices can be used: smartphones, tablets or smart glasses.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;50px&#8221;][vc_empty_space height=&#8221;30px&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h2 style=\"text-align: left;\"><span style=\"color: #000000;\">Validation support<\/span><\/h2>\n<p>[\/vc_column_text][vc_separator align=&#8221;align_right&#8221; border_width=&#8221;4&#8243; css_animation=&#8221;fadeInUp&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_row_inner css=&#8221;.vc_custom_1627301554612{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;12523&#8243; img_size=&#8221;large&#8221; css_animation=&#8221;fadeInUp&#8221;][vc_empty_space][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h3><span style=\"color: #000000;\"><strong>PQ<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">This process can be led by <strong>customers<\/strong> if driven by a<strong> process optimization activity<\/strong>. We are available to support you during this activity which also results in great <strong>training activities for customers.<\/strong><\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>Process optimization\u00a0<\/strong><\/span><\/h3>\n<p><span style=\"color: #000000;\">The identification of the <strong>correct process design<\/strong> (both on new and existing machines) and the most suitable parameters allows:<\/span><\/p>\n<ul>\n<li><strong><span style=\"color: #000000;\">Cycle time reduction.<\/span><\/strong><\/li>\n<li><span style=\"color: #000000;\">Reduction of costs in terms of <strong>energy saving.<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Stress reduction<\/strong> of some components (vacuum pump, ventilation system and main valves).<\/span><\/li>\n<li><span style=\"color: #000000;\">Reduction in <strong>maintenance costs.<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Increased productivity<\/strong> (more cycles running).<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h3><span style=\"color: #000000;\"><strong>SAT<\/strong> &#8211; Site Acceptance Test<\/span><\/h3>\n<p><span style=\"color: #000000;\">Intended to prove the <strong>conformity of the system<\/strong> with test plans and <strong>customer-approved specifications.<\/strong> The test demonstrates that the system is <strong>properly installed<\/strong> and interfaces with <strong>other devices in the customer&#8217;s environment.<\/strong><\/span><\/p>\n<h3><span style=\"color: #000000;\"><strong>IQ<\/strong> &#8211; Installation Qualification<\/span><\/h3>\n<p><span style=\"color: #000000;\"><strong>Documented process<\/strong> for ensuring that the equipment has been <strong>properly delivered, installed and configured<\/strong> according to <strong>URS<\/strong> and<strong> manufacturer&#8217;s standards<\/strong> or approved installation checklist.<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Design of a <strong>customized test plan<\/strong> according to standards.<\/span><\/li>\n<li><span style=\"color: #000000;\">Verifies that all<strong> requirements have been satisfied<\/strong>.<\/span><\/li>\n<li><span style=\"color: #000000;\">Verification that all <strong>documents<\/strong> are<strong> in accordance with the installation<\/strong> (drawings and diagrams).<\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Calibration of all installed instruments<\/strong> (temperature probes, pressure probes, gauges, etc.) in accordance with the installation.<\/span><\/li>\n<\/ul>\n<h3><span style=\"color: #000000;\"><strong>OQ &#8211;<\/strong>\u00a0Operational Qualification<\/span><\/h3>\n<p><span style=\"color: #000000;\">This activity verifies that all <strong>operational aspects are functioning as required,<\/strong> such as:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Basic control<strong> system functionality.<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Operation under <strong>emergency conditions.<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Verification of all <strong>safety devices<\/strong>.<\/span><\/li>\n<li><span style=\"color: #000000;\">Verification of<strong> alarms<\/strong>.<\/span><\/li>\n<li><span style=\"color: #000000;\">Testing of <strong>chamber vacuum leakage rate.<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\">Chamber pressure <strong>leakage test<\/strong><\/span><\/li>\n<li><span style=\"color: #000000;\"><strong>Cycle check.<\/strong><\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h2 style=\"text-align: right;\"><span style=\"color: #000000;\">Why choose Fedegari&#8217;s services<\/span><\/h2>\n<p>[\/vc_column_text][vc_separator align=&#8221;align_right&#8221; border_width=&#8221;4&#8243; css_animation=&#8221;fadeInUp&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_empty_space height=&#8221;10px&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_hoverbox image=&#8221;18153&#8243; primary_title=&#8221;&#8221; primary_title_font_container=&#8221;color:%23c4161c&#8221; hover_title=&#8221;EXCELLENCE&#8221; use_custom_fonts_primary_title=&#8221;true&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\">We are committed to <strong>delivering excellence<\/strong> by supporting our customers around the world to ensure they also achieve the<strong> highest performance.<\/strong><\/span><\/p>\n<p>[\/vc_hoverbox][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_hoverbox image=&#8221;18165&#8243; primary_title=&#8221;&#8221; hover_title=&#8221;COST-EFFICIENCY&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\">We are focused in providing <strong>complete support<\/strong> to customers by avoiding downtime and <strong>increasing productivity<\/strong> for a <strong>cost-effective partnership.<\/strong><\/span><\/p>\n<p>[\/vc_hoverbox][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_empty_space height=&#8221;10px&#8221;][vc_empty_space height=&#8221;10px&#8221;][vc_hoverbox image=&#8221;18160&#8243; primary_title=&#8221;&#8221; hover_title=&#8221;CUSTOMIZED&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\">Customers have different needs. That&#8217;s why we provide tailored solutions specific to each production need.<\/span><\/p>\n<p>[\/vc_hoverbox][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;][vc_empty_space height=&#8221;5px&#8221;][vc_hoverbox image=&#8221;18170&#8243; primary_title=&#8221;&#8221; hover_title=&#8221;SMART&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #000000;\">In addition to<strong> on-site technical support<\/strong>, we provide remote visual assistance through<strong> smart services<\/strong> allowing operators to <strong>overcome challenges<\/strong> with the support of our Fedegari field engineers.<\/span><\/p>\n<p>[\/vc_hoverbox][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;50px&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h2 style=\"text-align: right;\"><span style=\"color: #000000;\">Global presence<\/span><\/h2>\n<p>[\/vc_column_text][vc_separator align=&#8221;align_right&#8221; border_width=&#8221;4&#8243; css_animation=&#8221;fadeInUp&#8221;][vc_empty_space height=&#8221;30px&#8221;][vc_gmaps link=&#8221;#E-8_JTNDaWZyYW1lJTIwc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ29vZ2xlLmNvbSUyRm1hcHMlMkZkJTJGZW1iZWQlM0ZtaWQlM0QxZHdVcHR6S2ZsU3docGJXSnJicG0wWGZsemp1M3E5TU4lMjIlMjB3aWR0aCUzRCUyMjY0MCUyMiUyMGhlaWdodCUzRCUyMjQ4MCUyMiUzRSUzQyUyRmlmcmFtZSUzRQ==&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_column_text css_animation=&#8221;fadeInUp&#8221;]<\/p>\n<h2><span style=\"color: #000000;\">The Group<\/span><\/h2>\n<p>[\/vc_column_text][vc_separator align=&#8221;align_right&#8221; border_width=&#8221;4&#8243; css_animation=&#8221;fadeInUp&#8221;][vc_empty_space height=&#8221;50px&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space height=&#8221;45px&#8221;][vc_empty_space height=&#8221;45px&#8221;][vc_empty_space height=&#8221;45px&#8221;][vc_column_text]<span style=\"color: #000000;\">The Group counts <strong>a large number of technicians<\/strong> able to respond promptly to customer requests. Fedegari team is supported by <strong>New Inox<\/strong> technicians, who are able to guide the local service center staff, as well as perform any installation, maintenance or training work <strong>worldwide, 365 days a year.<\/strong><\/span>[\/vc_column_text][vc_empty_space][vc_btn title=&#8221;Learn more about our subsidiaries&#8221; color=&#8221;primary&#8221; align=&#8221;center&#8221; link=&#8221;url:https%3A%2F%2Ffedegari.com%2F%3Fpage_id%3D13419|||&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;3769&#8243; img_size=&#8221;large&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_empty_space][vc_empty_space height=&#8221;50px&#8221;][vc_row_inner css=&#8221;.vc_custom_1615461999845{background-image: url(https:\/\/fedegari.com\/wp-content\/uploads\/2020\/11\/post-vendita-1_small.jpg?id=12136) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column_inner][vc_cta h2=&#8221;Fedegari Customer Care&#8221; h2_google_fonts=&#8221;font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221; txt_align=&#8221;center&#8221; el_width=&#8221;xs&#8221; add_button=&#8221;bottom&#8221; btn_title=&#8221;Contattaci&#8221; btn_style=&#8221;3d&#8221; btn_color=&#8221;primary&#8221; btn_align=&#8221;center&#8221; btn_css_animation=&#8221;flipInX&#8221; css_animation=&#8221;slideInDown&#8221; use_custom_fonts_h2=&#8221;true&#8221; btn_link=&#8221;url:https%3A%2F%2Ffedegari.com%2Fpost-vendita-ticket%2F|||&#8221;]<\/p>\n<p style=\"text-align: center;\">Want more information about our customer care services?<\/p>\n<p>[\/vc_cta][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;50px&#8221;][vc_empty_space height=&#8221;50px&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1551448839631{background-color: #eaedf2 !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1632817484749{background-image: url(https:\/\/fedegari.com\/wp-content\/uploads\/2021\/07\/DSC_3752-scaled.jpg?id=18408) !important;background-position: center !important;background-repeat: no-repeat<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":14,"featured_media":18408,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15278","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - 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